Retention

After hard work, you attract new customers to your bussines and provide them great service. But there will be a time where your customer wants to switch companiers. Mostly due to poor  customer service and feeling the company could have done something to retain them. To prevent the loss of customeres and retain them we have a team of dedicated en experienced call center agents available for your business. Don’t forget, retaining customers is 8 times cheaper than getting new customers.

Customer Retention For a good Retention service you need the experience and skills. Our call center agents are are trained professionally to effectively run the retention campaings for your business.

In order to provide your customers with the best possible service, optimal accessibility is of a great importance. You want to give the best possible service to your customers who contact you by the phone. But sometimes you can’t pick up the incoming call by yourself, or you can’t handle the flow of your inbound calls with your current occupation. Experienced agents of IMA Contact takes care of these inbound calls. Our callcenter agents are available and ready to pick up the calls for you, from early in the morning till late at night, even in the weekend.

The agent processes the handling of the agreed appointments directly into your own systems. So you do not have to worry and you are always fully aware of the current state of your affairs